Return Policy

Refund, Return & Cancellation Policy

Effective Date: 22-06-2026

Welcome to Bytecore, operated by ZTS Technologies Private Limited, having its registered office at House No. 78, 2nd Floor, Hatigaon Bhetapara Road, Near Hatigaon Police Station, Hatigaon, Guwahati, Assam – 781038 ("Bytecore", "we", "our", or "us").

At Bytecore, customer satisfaction is our priority. This Refund, Return & Cancellation Policy explains the conditions under which orders may be cancelled, returned, replaced, or refunded.

By placing an order on www.bytecore.in, you agree to the terms of this policy.

1. Order Cancellation

Before Shipment

Customers may cancel an order before it has been shipped.

If the cancellation request is approved:

  • A full refund will be processed for prepaid orders.

  • Refunds will be credited to the original payment method within 5–7 business days.

After Shipment

Once an order has been shipped, it cannot be cancelled.

Customers may request a return only if the product qualifies under this policy.

2. Return Eligibility

Products may be eligible for return if:

  • You received the wrong product.

  • The product was damaged during transit.

  • The product is defective upon delivery.

  • The product has missing accessories or components.

  • The product received does not match the product ordered.

Return requests must be submitted within 7 days of delivery unless otherwise specified on the product page.

3. Products Not Eligible for Return

The following items cannot be returned unless they are received in a damaged or defective condition:

  • Software and digital products

  • Downloadable products

  • Gift cards or vouchers

  • Customized or special-order products

  • Products damaged due to misuse or improper installation

  • Products with physical damage caused after delivery

  • Products without original packaging

  • Products with missing accessories

  • Products with removed or damaged serial numbers

  • Products that have been modified or repaired by unauthorized persons

4. Return Conditions

To qualify for a return, products must:

  • Be unused and in original condition.

  • Include all original accessories.

  • Include warranty cards and manuals.

  • Be returned in the original manufacturer packaging.

  • Include the original invoice or proof of purchase.

Bytecore reserves the right to inspect returned products before approving a refund or replacement.

5. Return Process

To request a return:

  1. Log in to your Bytecore account and submit a return request, or contact Customer Support.

  2. Provide your order number and reason for return.

  3. Upload photos or videos if requested.

  4. Wait for return approval.

  5. Our logistics partner will arrange pickup where available, or you may be requested to ship the product to our service center.

Returns sent without prior approval may not be accepted.

6. Replacement Policy

If the returned product is verified as:

  • Defective

  • Damaged during shipping

  • Incorrect product

Bytecore may provide:

  • A replacement of the same product, or

  • A replacement of equivalent value (subject to availability), or

  • A refund if replacement is not possible.

Replacement requests are subject to stock availability.

7. Refund Policy

Once the returned product is received and successfully inspected, refunds will be processed.

Refunds are generally completed within 5–7 business days after approval.

Refunds will be credited through the original payment method.

For Cash on Delivery (COD) orders, refunds will be processed via bank transfer after verification of your bank account details.

Shipping charges and convenience fees, if any, are generally non-refundable unless the return is due to an error on the part of Bytecore.

8. Damaged or Missing Products

If you receive:

  • A damaged package

  • A tampered package

  • Missing items

  • Incorrect products

Please:

  • Do not accept visibly damaged packages whenever possible.

  • Contact Bytecore Customer Support within 24 hours of delivery.

  • Provide photographs or videos of the package and product.

Failure to report such issues within the specified period may affect your eligibility for replacement or refund.

9. Warranty Claims

Manufacturer warranty, where applicable, will be governed by the respective manufacturer's warranty terms.

Bytecore will assist customers in coordinating warranty claims but is not responsible for warranty decisions made by manufacturers.

10. Inspection and Approval

All returned products undergo inspection.

Bytecore reserves the right to reject returns if:

  • The product is found damaged due to customer misuse.

  • Parts or accessories are missing.

  • The serial number does not match our records.

  • The product has been tampered with.

  • Return conditions have not been met.

Our inspection team's decision shall be final.

11. Non-Delivery Refunds

If your prepaid order cannot be delivered due to reasons attributable to Bytecore or our logistics partner, a full refund will be initiated.

If delivery fails because of:

  • Incorrect address

  • Incorrect contact information

  • Customer unavailable after delivery attempts

  • Refusal to accept delivery

Bytecore reserves the right to deduct applicable shipping charges before processing any refund.

12. Force Majeure

Refunds, replacements, and deliveries may be delayed due to circumstances beyond our reasonable control, including:

  • Natural disasters

  • Floods

  • Earthquakes

  • Pandemic

  • Government restrictions

  • Transport disruptions

  • Public holidays

  • Courier service interruptions

Bytecore shall not be liable for delays caused by such events.

13. Changes to this Policy

Bytecore reserves the right to modify this Refund, Return & Cancellation Policy at any time without prior notice.

The latest version will always be available on the Bytecore Platform.

14. Contact Us

For any questions regarding returns, refunds, or cancellations, please contact:

Bytecore

Powered by ZTS Technologies Private Limited

Customer Support

Email: support@bytecore.in

Phone: +91 75788 49910

Business Hours:

Monday – Saturday

9:30 AM – 7:30 PM (IST)

Website: https://www.bytecore.in

Last Updated: 22-06-2026

© Bytecore. All Rights Reserved.